SWES Social Care Call Handler

Salary: £14.22 per hour
Locality: Argyll & Bute

Category: Social Care Call Handler

Job Type: Part Time

Job Description

As a Social Care Call Handler, you’ll be a crucial first point of contact for people who need support outside of office hours. Every call you take makes a real difference, whether you’re offering reassurance during a difficult moment, gathering essential information to ensure someone’s safety, or coordinating an urgent response with the Social Work Emergency Service (SWES). You’ll be the calm, compassionate voice that helps people at risk get the support they need, when they need it most.

 

About Us

Carr Gomm is a leading social care and community development charity, supporting people across Argyll & Bute to live independently, safely, and well in their own homes. We are currently recruiting Social Work Call Handlers for Social Work Emergency Services (SWES).

Social Work Emergency Service (SWES) operates outside of office hours and responds appropriately to referrals relating to vulnerable adults, older people, children and young people at risk across Argyll and Bute.

 

Who We Are Looking For

We are looking for compassionate, reliable, and person-centred people who are committed to making a positive difference in their local community.

  • You are someone who stays calm under pressure and knows when to use your initiative, while recognising when decisions need to be escalated
  • You are a skilled communicator who listens carefully, asks thoughtful questions, and speaks clearly with people who may have different levels of understanding or may be in distress
  • You build positive, respectful relationships with people of all ages, backgrounds, and support needs, creating trust in every interaction
  • You have strong administrative and organisational skills and are confident using digital systems. You learn new software quickly and have a solid working knowledge of Microsoft Office

 

You will:

  • Respond to all incoming calls to the Social Work Emergency Service which operates out with office hours and respond appropriately to referrals relating to adults, older people at risk and children across Argyll & Bute
  • Assess incoming calls to determine whether they require an emergency response and, where necessary, liaise with the appropriate out-of-hours Social Work team.
  • Manage calls on an individual basis managing the conversation to record sufficient information to make an informed decision and take action ensuring that you have understood the situation correctly and managed the caller’s expectations

 

Please note that is an out of hours post involving shift work whilst working from home:

  • Monday – Friday evening shift 5 pm – 11pm and night 11 pm – 9 am
  • Saturday & Sunday, day shift 9 am – 9 pm, and night shift 9 pm – 9 am
  • Public holidays 9 am – 5 pm

Our rota works on a 3-week rolling rota, and includes covering homecare matters for the Lccal Authority. This position is limited to the Argyll & Bute area only.

Why Join Carr Gomm

You will be part of a supportive, forward-thinking organisation that invests in its people. You will have opportunities to shape how work is done through specialist working groups and the Futures innovation programme, within an organisation that proudly holds the LGBT Charter for inclusion.

As a Social Care Call Handler, you will also receive:

  • Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
  • Holiday pay accrual
  • Festive pay enhancement if you work Christmas Day or New Years Day

 

Apply Today

Applying to join our team as a Social Care Call Handler is quick and straightforward. We will ask for some essential details, including information on your previous employment and references.

For more details about the role, including responsibilities and requirements, download the job profile (PDF).

SCCH – Role Profile 10.2026

 

We welcome applications from any candidates already eligible to work in the UK or those who can apply for a visa granting permission to work in the UK (e.g., dependent visas, ancestry, etc.) that do not require sponsorship from Carr Gomm. You will be asked to share proof of this prior to receiving any offer of employment. It is currently our policy not to offer sponsorship for prospective candidates.

 

For further information, please contact our recruitment team on recruitment@carrgomm.org.

Learn more about our commitment to data protection by visiting our Privacy Policy page.

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    Personal Details

    Do you hold a full UK driving licence? Are you related to a board member or another Carr Gomm colleague? Have you previously been employed by Carr Gomm? Have you worked for Carr Gomm through an agency? Do you have the Right to Work in the UK? Hours preferred?

    Registrations

    Are you registered with any of the following regulatory bodies? Have you ever had a sanction or ban from any regulatory body? Have you ever been considered for listing, or barred from working with, either the Vulnerable Adults AND/OR Children’s workforce(s) with Disclosure Scotland? Are you, or have you ever been, a member of the Protecting Vulnerable Groups (PVG) Scheme?

    Employment History & Education (This can include voluntary positions)

    If you do not have employment history, please add NA as the job title of employment details #1.
    Employment details #1
    Employment details #2
    Employment details #3
    Employment details #4
    Tell us about any relevant qualifications relating to the role you are applying for

    Personal Statement

    In this section, demonstrate how your skills and experiences meet the requirements of the role, as outlined in the Job Description. You may also wish to tell us about your hobbies, passions, and ideas! Please note, failure to complete this section adequately will result in your application form not being shortlisted.

    How did you hear about us?

    How did you hear about this job? If other, please tell us where Have you been recommended by a Carr Gomm colleague? if yes who was it that referred you?

    Reference Details

    The first referee must, where possible, be your line manager from your current place of work (or previous employer if you are not currently in work). Your second reference should be from your previous employer. If you do not have a previous employer, please provide other relevant referees such as a former teacher/lecturer or someone who could provide a character reference. Please be aware references will not be accepted from friends or family members. We will only take up references after you have been interviewed and are offered the post.
    Reference One Reference Two

    Self-Declaration

    Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2003. Due to the nature of the work for which you are applying, this post is exempt from the provisions of the Rehabilitation Act 1974 by virtue of Rehabilitation of Offenders Act 1974 (Exceptions and Exclusions)(Scotland) Order 2003. You are therefore not entitled to withhold information about convictions which for other purposes are "spent" under the provisions of the Act and in the event of employment failure to disclose such convictions could result in dismissal or disciplinary action. All successful applicants are subject to an appropriate Disclosure Scotland check.

    Do you have any criminal convictions?

    I declare that the answers to all questions, and information I have supplied, is correct and to the best of my knowledge


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