We never settle for ‘good enough’ because things can always be improved. Our ambition is to strive for better: whether in supporting people to improve their health and wellbeing, bringing people together to make new friendships, or in introducing new technologies to ensure people have the right information at the right time.

A crucial aspect of improving is to regularly check in with people. If we hear of anything that we could do better, then we can crack on and improve it.

Towards the end of 2019, a total of 350 people gave us invaluable feedback through our questionnaires. 93% considered that their support is having a positive difference in their lives: including Rita who told us that

the service makes a big difference to me; it’s the only time that I get out”.

John who described his support as

Faultless. Fantastic people! We could not manage without Carr Gomm.

It is lovely to hear these comments. But it is also important to hear from people like Lorna who told us that we could be better at letting her know when her worker is unwell and that she will be supported by someone else. Thank you for your feedback, Lorna: we will improve on this.